Led the strategy, UX, and launch of a new B2B client portal, replacing fragmented internal workflows with a unified, systems-driven platform that reduced manual onboarding and supported real-time financial operations.

Established a modular design system in close partnership with Engineering, creating a shared source of truth that improved consistency, accelerated development, and enabled teams to move faster with confidence.

The overhaul of a 40-year-old fragmented operational system to create a centralized Customer and Project Lifecycle Management Platform.